In an era of unprecedented load growth and regulatory complexity, the volume of data generated by utilities has become its own bottleneck. At Dominion Energy, critical asset and forecasting data was trapped within specialized, siloed systems accessible only to a small number of technical experts—limiting visibility, driving manual workarounds, and creating missed opportunities for strategic alignment across the organization. This session explores how Dominion Energy transformed its internal reporting ecosystem through ETBI, a plug-and-play dashboard architecture built on human-centered design principles. Attendees will see how Dominion bridged the gap between low-level operational data and top-line executive visibility—creating a single, usable interface for thousands of users across the organization. The discussion covers the specific challenges of integrating disparate IT/OT platforms, managing performance at scale, and designing visualizations that actually drive decision-making—demonstrating how data can be transformed from a burden into a primary driver of grid reliability and innovation.

Session Takeaways:
- How to identify where valuable data is trapped in silos and quantify the operational and financial consequences of limited accessibility
- Why asking 'how does existing data help people do their jobs' is a more powerful design question than focusing on the underlying technology stack
- How to design a single platform that delivers both executive-level summaries and deep-dive operational specifics for engineers
- Practical strategies for managing performance and responsiveness when displaying large-scale utility datasets